If your Motorbunny order arrives damaged, you must report it within 48 hours of delivery.
Document the damage. Take clear photos of the damage to both the packaging and the product.
Contact support immediately. Email [email protected] or call (844) 228-6692 with: - Your order number - Photos of the damage - A description of what was damaged
Motorbunny will review your claim and advise on next steps (replacement, repair, or refund depending on the situation).
Claims submitted after 48 hours from delivery may not be accepted
Keep all original packaging until the claim is resolved — the carrier may need to inspect it
Damage to attachments and accessories is handled separately; contact support for guidance
Email: [email protected]
Phone: (844) 228-6692
Last updated in v1.3.0
