Device Won't Connect

If your device does not appear when you scan, or appears but fails to connect, work through these steps.

1. Check Bluetooth is enabled

Open your phone's Settings and confirm Bluetooth is turned on. If it was off, turn it on and scan again.

2. Check app permissions

iOS: Go to Settings → Privacy & Security → Bluetooth and confirm Fluffer has Bluetooth permission. If it shows "Never," change it to "While Using" or "Always."

Android: Go to Settings → Apps → Fluffer → Permissions and confirm Nearby Devices (or Location, depending on your Android version) is allowed.

3. Check device power

Confirm your device is powered on. Most devices have an LED indicator — check the device manual for what different LED states mean.

4. Check distance

Move your phone closer to the device. Bluetooth range is approximately 10 meters (30 feet) in open space but walls and interference can reduce this significantly.

5. Disconnect from another phone

Only one session can connect to a device at a time. If another phone is connected, it must disconnect first. Check other devices that may have Fluffer open.

6. Restart Bluetooth

Toggle Bluetooth off and back on in your phone's Settings. Then scan again.

7. Restart the device

Power off the device, wait 10 seconds, and power it back on. Then scan in Fluffer.

8. Reinstall the app

If none of the above work, uninstall and reinstall Fluffer, then grant fresh permissions.

If you see the help modal appear automatically during scanning, it means your device is not being found within 30 seconds. Start with steps 1–4 — they resolve the most common cases.

Last updated in v1.3.0